FAQs
READ OURFrequently Asked Questions
Do you take insurance?
True Vine Home Care does not accept Medicaid or Medicare Insurance. However, we will work with some Long-term care insurances.
What are our hours of operation?
TVHC is open Monday Through Friday 9a to 5pm. We are closed on weekends and holidays. We are on call 24 hours a day for emergency purposes.
How far in advance do I need to call to have services?
True Vine Home Care prefer that clients call 24 hours in advanced to set up services.
How fast can I expect services?
You can expect services typically within 24 hours that a request for service is made. Services are dependent on available caregivers.
What if my caregiver is unavailable or calls out sick?
True Vine Home Care will do our utmost diligence to provided you with a replacement caregiver as soon as possible.
What do I do in an emergency?
Please never hesitate to call us we provide 24 hours on call services for your convenience.
Does True Vine Home Care provide pet care?
We do not strictly provide pet care, nor are our caregivers responsible to care for any pets on the premises.
Can you spread Covid if you are fully vaccinated?
Yes, you are able to spread and transmit the virus still, even being fully vaccinated. However, the chance may be lower that you will transmit the SaRs-COIVD 19 virus it is still possible. Please follow up for more information at
https://www.cdc.gov/coronavirus/2019-ncov/vaccines/effectiveness/why-measure-effectiveness/breakthrough-cases.html
https://www.cdc.gov/coronavirus/2019-ncov/vaccines/effectiveness/why-measure-effectiveness/breakthrough-cases.html
Are the caregivers fully vaccinated?
Because the FDA has not fully approved the COVID-19 Vaccinations, as a company are not mandating them at this time.
Are there a minimum amount of hours?
True Vine Home Care has a minimum of 4 to 6 hours , 3 times a week depending on distance and availability.
